LiveAgent is a helpdesk system. It allows businesses to handle their customer queries and support request via multiple support channels. The platform is brimming with a host of tools and features for simplifying the process of customer support for users. Some of the popular features are ticket management, live chat, universal inbox, automated ticket distribution, proactive chat invitations, chat overview, hybrid ticket system, and real-time chat, among others.
LiveAgent is used by companies to manage customer support operations efficiently and execute helpdesk-related processes. The primary benefits of the software are its customizable architecture, intuitive interface, and extensive integrations. It offers chat-style support complete with customer interactions that are organized in a single thread. The software supports social networks and email in addition to others. The system offers full-fledged offline support portal services and solutions like a knowledge base, feedback, suggestions, and a customer portal.
Users prefer LiveAgent over others as it offers a full view of what the customers are typing in their respective chatbox. This helps users prepare themselves with an appropriate response as soon as the customers finish typing their queries. LiveAgen automatically assigns tickets to departments or agents. Users can add custom CRM fields to the contact for keeping a track on developments. LiveAgent can be integrated smoothly with Highrise, Google Analytics, Mailchimp, AWeber and 50 more features.