Best Help Desk Software List
Help desk software adds an autonomous ticketing system that lets the customers register their grievances efficiently. Additionally, built-in storage of helpful tips or instructions assists in providing an instant customer support software solution to resolve most of the issues, skipping the need to communicate with an executive telephonically. The best part of the help desk ticketing system is the intelligent routing of inquiries to specific departments for better solutions. Needless to say, the tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk system solution into your current network? Just go through the below list of best help desk software by Listcos below.
Zendesk is a cloud-hosted customer support software platform. It offers an efficient and reliable customer service platform to busines...Read more
Help Scout
177 Huntington Ave, Ste 1703, PMB 78505, Boston, MA 02115-3153, USA United States (866) 376-9322Help Scout is a help desk software apt for small to medium-sized organizations. It provides a shared inbox that helps teams to collabo...Read more
LiveChat is a new-age sleek platform for live support. It can easily be installed on any website. Users can chat with their potential clientele as well as existing ones to solve their queries. The ...Read more
Hiver is a help desk software that enables users to manage their sales and customer support efficiently. With the software, teams can collaborate easily on shared email accounts. The best part is t...Read more
Kayako is a helpdesk software. It is available both as on-premise and web-based. The software places all the support channels at a single location, thereby helping users to track customer queries e...Read more
HelpDesk is a ticket management software. It offers a simple ticketing system to teams, irrespective of their sizes. With the software, it is possible to maintain a record of all the conversations ...Read more
HappyFox is a helpdesk management software. It is perfect for support agents and team members of the customer service departments in organizations. In spite of being comprehensive, the software is ...Read more
LiveAgent
myhive Vajnorská | Tower 1, Vajnorská 100/A, 831 04 Bratislava, Slovakia Slovakia +421 2 33 456 826LiveAgent is a helpdesk system. It allows businesses to handle their customer queries and support request via multiple support channels. The platform is brimming with a host of tools and features f...Read more
Faveo Helpdesk
No:68, 1st floor, 10th Main, 4th Cross, Indiranagar, 2nd Stage, Diagonally Opp to Central bank of India, Bangalore – 560 038, Karnataka – India India +91 95 1331 2768Faveo Helpdesk is an automated helpdesk system that helps manage customer support. Built on the Laravel PHP framework, the software is especially designed to meet the requirements of startups and s...Read more
Vision Helpdesk
2nd Floor The Hub, B Wing, Parijat Nagar Chowk, opp. Shete Hospital, Nashik, Maharashtra 422005 India +1 408-809-0004Vision Helpdesk is an efficient all-in-one multi-channel ticket management software. It is apt for businesses that require top notch functionalities for boosting their customer support services. Th...Read more
Help Desk Software FAQs
What is Help Desk Software?
Help desk software is a type of customer service software that enables companies to manage and resolve customer support requests. It typically includes features such as ticket management, knowledge management, live chat, and self-service portals. The goal of help desk software is to provide customers with quick and efficient support while also allowing companies to track and analyze support requests to improve their processes.
Help desk software is used by a wide range of organizations, from small businesses to large enterprises, and can be customized to meet the specific needs of each company. For example, a software company might use help desk software to manage technical support requests from its customers, while a retail company might use it to manage returns and exchanges.
How to find Best Help Desk Software?
When searching for the best help desk software, you should consider the following factors:
- # Team size: Consider the number of agents who will be using the software, as well as the volume of support requests they handle on a daily basis. Some help desk software solutions are designed for small teams, while others can accommodate larger organizations.
- # Customer channels: Think about the channels through which your customers will reach out for support, such as email, phone, live chat, and social media. Make sure the software supports the channels you need.
- # Integration with other tools: If you already use other software, such as a CRM or marketing automation tool, look for a help desk software that integrates with those tools. This can help streamline your processes and improve efficiency.
- # Customization options: Consider how much customization you need for your support processes. Some help desk software solutions offer limited customization options, while others allow for more in-depth customization.
- # Reporting and analytics: Look for a help desk software that provides detailed reporting and analytics on your support requests, response times, and resolution times. This information can be useful for improving your support processes and measuring performance.
- # User experience: Make sure the software is user-friendly and easy to navigate, as this can help improve efficiency and reduce frustration for your support team.
- # Price: Help desk software can range in price from free to several hundred dollars per month. Consider your budget when evaluating options, and look for a solution that offers the features you need at a price you can afford.
- # Customer support: Good customer support can be valuable if you run into any issues with the software. Look for a vendor that offers comprehensive support options, such as phone and email support, live chat, and a knowledge base.
Qualities of good help desk software.
Here are some of the key qualities that define good help desk software:
- # User-friendly interface: The software should have a clean, intuitive, and easy-to-use interface that makes it simple for support agents and customers to navigate.
- # Multi-channel support: Good help desk software should support multiple channels of communication, such as email, phone, live chat, and social media, so that customers can reach out for support in the way they prefer.
- # Customization options: The software should allow for customization of workflows, ticket fields, and automated responses, so that it can be tailored to the specific needs of each company.
- # Ticket management: The software should have a robust ticket management system, including the ability to assign tickets, set priorities, and track resolution times.
- # Knowledge management: A good help desk software should have a knowledge base where support agents can store and access information about common support issues, to help improve response times and resolution rates.
- # Reporting and analytics: The software should provide detailed reporting and analytics, such as response times, resolution times, and customer satisfaction ratings, so that companies can track their performance and make data-driven improvements to their support processes.
- # Integrations with other tools: Good help desk software should integrate with other tools that companies use, such as CRM and marketing automation software, to streamline processes and improve efficiency.
- # Reliability and security: The software should be reliable and secure, with adequate backups and disaster recovery systems in place to ensure that customer data is protected.
- # Good customer support: The vendor should offer comprehensive customer support, including phone and email support, live chat, and a knowledge base, to help customers resolve any issues with the software.
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