iTrust
Itrust EHR is an optometry healthcare and practice management system which is secure, customizable, and scalable. It is the most efficient, modern, and cost-effective cloud-based EHR. This cloud practice management software helps to transform the manual hectic day-to-day work of optometrists into a hassle-free digital experience. This is software for Electronic Health Record (EHR) processing capable of fully automating patient handling at small to large clinics.
Project Overview
The project is an ehr software system which is used by many opticians worldwide. We have 2 main apps for itrust:
1. Owner suite: It is used by iTrust Admin to manage all the organizations. It helps in managing demo requests, managing organizations, stores, staff members, integration settings, dashboards, etc.
2. Organization Suite: This app is used by various organizations and stores where patients can consult the doctor, can book appointments. Doctors save money with custom-built exam templates in the cloud EHR that adapt to your requirements. They can also create timesaver workflows to finalize patient exams faster. Doctors can seamlessly create, send, and manage all patients’ prescriptions. They can communicate with patients via 2 way texting, automate appointment reminders, and recalls. They can accept payments online as well and let patients pay anytime. Eliminate unwanted manual work during the billing process and gain valuable insurance payer insights
Challenge
iTrust is a one-of-a-kind product. It brings together doctors and technological solutions to create an exceptional, hassle-free experience for the patient. The product version 1.0 became the customer’s first choice in the past few years. The challenge for us was to figure out pain points and scale the product to meet customer expectations. The goal is to minimize the gap between customer expectations and product features.
The doctors wanted a feature of a support system to raise their queries which were improved in version 2.0. The app became slow due to large organizations filling their data in the system and it was a pain for doctors to generate or download reports. To check the History Of Patient Illness it works perfectly.
Solutions
Hence overcoming our challenges, we launched the product to version 2.0 which met more customer expectations. It has 17+ modules and hundreds of useful features to manage the day-to-day clinic medical practices. The patient data is stored in the cloud database with high-end security. The app adheres to HIPAA compliance and data privacy and usage compliances.
The application provides an intuitive experience for doctors, staff, and patient engagement. Our experienced UI/UX team began with designing a scalable design system to help the product scale without inconsistencies and reached to deliver a product to be used by large to small clinics.
We launched a new support system where customers can raise any query related to the system, billing, subscription, or anything else. The customer can raise a ticket which will go directly to itrust admin and then the developer team will work on possible solutions.
We upgraded our servers, databases, and packages to make the app fast and stable which resulted in fast reports download and generation.